Returns & Exchanges:
Where can I print out the Return Form? HERE
How do exchanges work
We basically have an even exchange policy- one tee for one tee. If you purchased tees during a sale and would like to exchange them after the sale, you won't be charged the post-sale price difference as long as the tee you're exchanging for is within a few dollars of the original purchase price - or you're exchanging for the same design in a different size.
If you'd like to exchange for a tee of a higher price, please include your credit card number so we can charge you for the difference. Additionally, you will not be refunded for any price difference if you are exchanging for a lower value tee. If you would like the price difference, we recommend returning for a refund or Threadless credit and placing a separate order for the lower priced items.
How do I return a wrong or defective item?
Go ahead and return any wrong or damaged item as normal. Since it was our fault for sending you a wrong or defective item, include your return shipping receipt. When we receive the wrong or defective item back, we'll reimburse the return shipping, replace or refund for the item, and issue you a coupon for the inconvenience. Unfortunately, we won't reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable.
How do I check my return status?
To find out when your return will be processed, you'll want to take into consideration the shipment time and the return processing time. Ship time varies based on the shipping method you used to return your order. Return processing is usually 1-2 weeks once we receive a return or exchange. If you sent your return back on June 1 via UPS 2 Day, you should expect your return to be processed no later than June 17th. Most returns are processed just a few days after we receive them, but please note, it can take up to 2 weeks if we're backed up.
When your return is processed, we'll send you a notification email. If you believe your return should have been processed, but never received a notification, check your spam folder to make sure the email didn't get marked as spam and feel free to check in with our Customer Support.
What if something I requested for an exchange goes out of stock?
If the item you request is out of stock when the exchange is processed, we'll issue you Plazmalab.com credit instead. If you don't want Plazmalab.com credit, include a back-up design choice on the return form.
How do I return a gift?
If you'd like to return a gift and have the return form and order number, fill out the return form as instructed for returns and exchanges. Let us know the item was a gift and include your email address and shipping address. We'll update the order information so the return notification is emailed to you and any exchange items are shipped to your address.
If you do not have the order number, email us with the email address and name of the person who sent you the gift as well as the size and item(s) you'd like to return.
