How does International Standard Shipping work?
We use the regular postal service. We usually take 2-4 days to process an order. The exception to this is from Thursday afternoon onwards to Saturday night. Shipments resume on Sunday morning.
Once the order arrives in your country, it is handed off to your local post office for customs processing (if needed) and delivery. The delivery is made by your national postal service.
Orders sent Standard Shipping arrive in about 2-8 weeks. However delays can occur in transit or holds at the local customs office, so it's possible to take up to 10 weeks for an order to be delivered. Unfortunately detailed tracking information isn't available for Standard Shipping.
Custom fees and additional fees may apply for international shipments. Contact your local customs office for more information.
Do I have to pay additional customs & V.A.T. charges?
You should not pay additional taxes inside the European Union except V.A.T. This amount varies from country to country.
Israel and the European Union have specific trade agreements allowing the sale of specific goods with out additional duties.
You should not pay extra taxes inside the United States of America as Israel and the U.S. also have trade agreements.
Plazmalab.com does not charge any additional taxes on our sales.
Rules and regulations for V.A.T.
Plazmalab products are all manufactured in Israel.
We produce and ship all of our stock from Israel. Everything is designed, manufactured, printed and packaged here.
Plazmalab uses 100% cotton for our products.
Israel and the European Union have specific trade agreements allowing the sale of goods made from 100% cotton to be tax-free.
Plazmalab invoices have a “Certificate of Origin” stamp that is of shipping specification.
This declares that the goods being shipped are sent from a European partner and are tax free.
The only duty you will have to pay is the local V.A.T.
V.A.T. (value added tax) may change depending on your country.
This is standard for any product being sold inside the European Union.
This would be the same if you were purchasing a product from the U.K., France or Spain.
If you experience any difficulties or extra charges above the V.A.T. tax please complain to your local post office.
It has been our experience in the past that the post office will try and get more money than is expected. Please do not put up with this.
Below is an example of what you should be paying in extra charges. Do not accept the local post officer word, we ship all around the world and we know the tax laws.
Example:
If you purchase 100.00 Euros in t-shirts and this includes shipping and handling and the package is sent to Germany which has 19% V.A.T. you should pay 19.00 Euros ONLY.
The document below is an example of our invoice with the stamp of “Certificate of Origin”. This stamp allows for the products to be sold tax free.
Returns & Exchanges:
Where can I print out the Return Form? HERE
How do exchanges work
We basically have an even exchange policy- one tee for one tee. If you purchased tees during a sale and would like to exchange them after the sale, you won't be charged the post-sale price difference as long as the tee you're exchanging for is within a few dollars of the original purchase price - or you're exchanging for the same design in a different size.
If you'd like to exchange for a tee of a higher price, please include your credit card number so we can charge you for the difference. Additionally, you will not be refunded for any price difference if you are exchanging for a lower value tee. If you would like the price difference, we recommend returning for a refund or Threadless credit and placing a separate order for the lower priced items.
How do I return a wrong or defective item?
Go ahead and return any wrong or damaged item as normal. Since it was our fault for sending you a wrong or defective item, include your return shipping receipt. When we receive the wrong or defective item back, we'll reimburse the return shipping, replace or refund for the item, and issue you a coupon for the inconvenience. Unfortunately, we won't reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable.
How do I return or exchange an order if im in Israel?
Super easy! Just contact us via phone or email and we will arrange our delivery guy to come pick up or exchange
How do I check my return status?
To find out when your return will be processed, you'll want to take into consideration the shipment time and the return processing time. Ship time varies based on the shipping method you used to return your order. Return processing is usually 1-2 weeks once we receive a return or exchange. If you sent your return back on June 1 via UPS 2 Day, you should expect your return to be processed no later than June 17th. Most returns are processed just a few days after we receive them, but please note, it can take up to 2 weeks if we're backed up.
When your return is processed, we'll send you a notification email. If you believe your return should have been processed, but never received a notification, check your spam folder to make sure the email didn't get marked as spam and feel free to check in with our Customer Support.
What if something I requested for an exchange goes out of stock?
If the item you request is out of stock when the exchange is processed, we'll issue you Plazmalab.com credit instead. If you don't want Plazmalab.com credit, include a back-up design choice on the return form.
How do I return a gift?
If you'd like to return a gift and have the return form and order number, fill out the return form as instructed for returns and exchanges. Let us know the item was a gift and include your email address and shipping address. We'll update the order information so the return notification is emailed to you and any exchange items are shipped to your address.
If you do not have the order number, email us with the email address and name of the person who sent you the gift as well as the size and item(s) you'd like to return.
